From Behind the Counter to a Multi-Site Network: How Ravi Kasturi Built a Growing Service Station Empire with Beacon
Ravi Kasturi is not your typical service station operator. Since launching his first site in 2020, Ravi has rapidly expanded […]
Business
When to Hire Your First Site Manager (and How to Train Them)
As a service station owner, there comes a point where doing everything yourself becomes unsustainable. If you’re constantly covering shifts,
When to Hire Your First Site Manager (and How to Train Them) Read More »
Managing Cash Safely at Your Service Station
Cash handling remains a key part of service station operations, even with the rise of card and mobile payments. But
Managing Cash Safely at Your Service Station Read More »
How Environmental Non-Compliance Can Devalue Your Petrol Station
If you own a service station, environmental compliance is not just about ticking boxes. It is directly connected to the
How Environmental Non-Compliance Can Devalue Your Petrol Station Read More »
Preventing Trip Hazards: A Simple Step Towards Safer Sites
Slips, trips and falls are among the most common causes of injury in service stations. While often overlooked, these incidents
Preventing Trip Hazards: A Simple Step Towards Safer Sites Read More »
Why Clear Job Descriptions Matter at Your Service Station
In a busy service station environment, it is easy to assume that staff will naturally know what to do. However,
Why Clear Job Descriptions Matter at Your Service Station Read More »
Managing Customer Aggression: Keeping Your Team Safe on the Forecourt
Working in a service station means your team is often on the front line. While most customers are respectful, there
Managing Customer Aggression: Keeping Your Team Safe on the Forecourt Read More »
Reducing Shrinkage: Simple Steps to Protect Your Stock and Profits
Shrinkage, the loss of stock due to theft, error, or wastage, is a silent profit killer for many service stations.
Reducing Shrinkage: Simple Steps to Protect Your Stock and Profits Read More »
Staying Ahead of Regulatory Changes at Your Service Station
Regulations in the fuel and convenience retail industry are constantly evolving. From fuel labelling rules to health and safety requirements,
Staying Ahead of Regulatory Changes at Your Service Station Read More »
Transforming Service Stations into Community Hubs
As consumer behaviour shifts and mobility patterns evolve, forward-thinking service stations are exploring new ways to remain relevant beyond fuel.
Transforming Service Stations into Community Hubs Read More »
How Uniforms Influence Professionalism at Your Service Station
First impressions count – especially in a fast-paced environment like a service station. While signage, cleanliness and stock levels all
How Uniforms Influence Professionalism at Your Service Station Read More »
The Importance of Clear In-Store Signage at Your Service Station
When it comes to running a successful service station, one of the most overlooked tools is effective in-store signage. Clear,
The Importance of Clear In-Store Signage at Your Service Station Read More »
Navigating Shift Work Fatigue in Service Stations
Running a service station often means operating long hours, sometimes 24/7. While this ensures convenience for customers, it presents a
Navigating Shift Work Fatigue in Service Stations Read More »
Preventing Manual Handling Injuries at Your Service Station
Service station staff regularly lift stock, carry boxes, or move heavy items like water containers or gas bottles, tasks that,
Preventing Manual Handling Injuries at Your Service Station Read More »
How Budget Petrol Eastlakes Took Control of Tobacco Sales with VDMS
Running an independent service station comes with constant challenges. From managing staff and reducing theft to staying compliant with tobacco
How Budget Petrol Eastlakes Took Control of Tobacco Sales with VDMS Read More »
Pegasus Fuels Growth and Efficiency with Beacon POS
In an industry where margins are tight, customer volume is high, and operational complexity is growing, having the right systems
Pegasus Fuels Growth and Efficiency with Beacon POS Read More »
Ampol Exits Electricity Retail to Refocus on EV Charging
Ampol has decided to withdraw from the residential electricity retail market, ending a three-year effort to sell power to homes,
Ampol Exits Electricity Retail to Refocus on EV Charging Read More »
Proactive Safety Practices for Your Service Station
At a busy service station, it’s easy to get caught up in daily operations and forget about safety–until something goes
Proactive Safety Practices for Your Service Station Read More »
Building a Strong Onboarding Process for New Service Station Staff
First impressions matter, especially when it comes to welcoming new staff into your service station team. A clear, consistent onboarding
Building a Strong Onboarding Process for New Service Station Staff Read More »
Spotting and Responding to Suspicious Behaviour at Your Service Station
Service stations are high-traffic environments, often open long hours and serving a broad customer base. Unfortunately, this can make them
Spotting and Responding to Suspicious Behaviour at Your Service Station Read More »
Reducing Workplace Stress at Your Service Station
Running a busy service station can be stressful not only for owners and managers but for frontline staff as well.
Reducing Workplace Stress at Your Service Station Read More »
The Importance of First Impressions at Your Service Station
First impressions matter — and in the competitive world of service stations, they can make the difference between a once-off
The Importance of First Impressions at Your Service Station Read More »
Tackling Theft and Stock Loss at Your Service Station
While service stations focus heavily on fuel sales and customer service, one area that often gets overlooked is the silent
Tackling Theft and Stock Loss at Your Service Station Read More »
Why Your Forecourt Layout Matters More Than You Think
When customers pull into your service station, their very first impression is formed by your forecourt. But have you stopped
Why Your Forecourt Layout Matters More Than You Think Read More »
Making the Most of Mystery Shoppers at Your Service Station
When was the last time you saw your business through your customers’ eyes? Mystery shoppers offer an objective and practical
Making the Most of Mystery Shoppers at Your Service Station Read More »
Boosting Team Morale During Quiet Trading Periods
Not every season brings a rush of customers through your service station doors. Whether it’s post-holiday slowdowns or unexpected downturns,
Boosting Team Morale During Quiet Trading Periods Read More »
Handling Unauthorised Absences: A Fair and Firm Approach
Unauthorised absences can disrupt rosters, lower team morale, and impact customer service—especially at service stations where every shift counts. While
Handling Unauthorised Absences: A Fair and Firm Approach Read More »
Managing Waste: Why Clean Sites Drive More Customers
A clean, well-maintained service station isn’t just about appearances—it’s a key factor in attracting and retaining customers. In a competitive
Managing Waste: Why Clean Sites Drive More Customers Read More »
Campbell Petroleum: A Case Study in Navigating Industry Challenges with Beacon POS
Running an independent service station business in today’s competitive landscape is no small task. For Amanda Campbell, Retail Development Manager
Campbell Petroleum: A Case Study in Navigating Industry Challenges with Beacon POS Read More »
Emergency Preparedness at Your Service Station
Service stations operate in a high-risk environment, with potential hazards ranging from fuel spills to fires and even customer incidents.
Emergency Preparedness at Your Service Station Read More »