Terms and Conditions

So far as the context allows, to you as a visitor to Our Website or Consumer; and

In any event, to you as a buyer or prospective buyer of our Services.

We acknowledge acceptance of your order by email confirmation. That is when our contract is made. Our message will also confirm details of your purchase receipt.

We cannot guarantee that every Service advertised on our website is available. If at any time a Service you have paid for becomes unavailable, we will immediately refund any money you have paid. Our refund will cover the period of unavailability and not any period for which Services have been available.

We may change these terms from time to time. The terms that apply to you are those posted on Our Website on the day you order Services.

If in future you buy Services from us under any arrangement that does not involve payment via Our Website, these terms still apply so far as they can be applied.

If we owe you money (for this or any other reason), we will credit you as soon as reasonably practicable and in any event no later than 7 days from the date of your order.

You agree that you have provided, and will continue to provide, accurate, up-to-date and complete information about yourself. We need this information to provide you with the Services. For information about how we manage your personal information, please see our Privacy Policy.

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe someone has accessed your account without your authority, and log in to your account and change your password.

You represent that any username or email address you select, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

You acknowledge and agree that if we believe your selection interferes with the rights of any third party or was made for an unlawful purpose, we may immediately suspend the use of that name or email address, and you will indemnify us for any claim or demand that arises from your selection.

You acknowledge and agree that we shall not be liable to you if we are ordered or required by a court or judicial authority to stop using or permitting the use of a particular domain name as part of a name or email address.

If you post any Material on Our Website, you warrant that you own the copyright and all other necessary rights in it and you accept all risk and responsibility for it. You grant us the right to communicate, edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose. You further warrant that any fact stated in your Material is accurate.

If you post any Material on Our Website, you grant us a non-exclusive, irrevocable, royalty-free right in perpetuity to use that Material in any way, throughout the world, in any medium. You consent to our use of that Material without identifying you as the author, and you agree that we may use it even if that use has the potential to affect your honour or reputation.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including signing deeds and documents, at our request.

The price may have increased from that posted on our website. If that happens, we will not provide the Services until you have confirmed that you wish to order at the new price.

You agree to pay the monthly charge for the Services from the direct debit, PayPal account or credit card you have supplied or will supply to us. You authorise us to withdraw funds from that account each month without further reference to you. You undertake to keep your payment details up to date and to tell us of any changes promptly.

Payments are billed in advance on the same day as your initial order each month. If you have chosen an annual subscription, payment will be billed on the date of your order and on each anniversary of your purchase date. You will receive notice 30 days before your annual renewal date.

Our Services may be provided by email, made available for you to download, or provided in the way we have explained on Our Website.

If we are not able to provide your Services within [10] days of the date of your order, we will email you to tell you the likely provision date.

Once Service provision has started, you may cancel the Services at any time by giving us 21 clear days’ notice. Payment will be due until the notice period ends.

We may change the nature or provision of the Services at any time. We may tell you about any such change by email or by posting details on Our Website.

If we change the nature or provision of the Services, you may terminate this contract.

If a change we make to the provision of the Services requires action on your part and you do not take that action, we are entitled to terminate the Services to you without notice.

You may not share or allow others to use the Services in your name.

We will do our best to keep Our Website available, but there will be times when your use is interrupted. Interruption to the Services for reasonable periods for maintenance, or for causes beyond our control, is not grounds for repayment of money you have paid. When we are aware of likely downtime, we will tell you in advance.

We do not offer refunds if you change your mind about using our Services. Most products and Services are delivered digitally and instantly, so you have the full benefit of our Services straight away. Refunds will only be provided in compliance with Australian Consumer Law.

We reserve the right to refuse service jobs, in which case we will refund your payment within one working day.

Most products and Services are delivered digitally and instantly, so we do not offer refunds if you change your mind about using our Services.

Recurring transactions can be cancelled at any time by emailing [email protected].

Service jobs can be cancelled before we start work. If you cancel a service job after we have started, you will be charged a reasonable fee for the work completed up to the notice of cancellation, plus an administration fee of $100.

This clause does not affect your rights if you have a genuine and valid complaint about the way we have provided the Services to you.

If for any reason you are not completely happy with your purchase, contact us immediately and tell us:

To do this, please email us at [email protected].

This agreement is governed by the law of Australia, and you consent to the exclusive jurisdiction and venue of the courts of New South Wales, Australia, in any dispute arising from the use of Our Website or Services. You may notify us of a dispute by emailing [email protected].

This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country. If you live in a jurisdiction where use of Our Website is unauthorised, it is your responsibility to stop using this website.

If any of these terms is held by any jurisdiction to be void, invalid or unenforceable, it will be treated as changed or reduced only to the extent minimally necessary to bring it within the laws of that jurisdiction, and will be binding in that changed or reduced form. Subject to that, each provision is severable and does not affect any other of these terms.

You are responsible for purchasing Services you can lawfully import or use, and for paying any import duties and taxes levied in your country.

We or our Content suppliers may improve or change Our Website, the Content or any of the Services at any time without notice.

Content may include technical inaccuracies or typographical errors. This is inevitable in any large web-based business. We would be grateful if you tell us about any you find.

We give no warranty and make no representation, express or implied, as to:

Our Website contains links to other websites outside our control. You agree that we are not liable for the Content of any linked website, or for any loss or damage arising from your use of it.

If any term, condition or obligation on our part (“Implied Term”) is implied into these conditions by law, our liability is limited, to the maximum extent permitted by law, to the value of the products or Services you have purchased, even if they were provided to you free of charge.

Where we provide products or Services without a specific charge, they are deemed to be provided free of charge and not associated with any other product or Service for which a charge is made.

Any liability to us for consequential loss you suffer as a result of using Our Website or Services is limited to your reasonably foreseeable losses in accordance with Australian Consumer Law.

You agree that you will not violate, or attempt to violate, any aspect of the security of Our Website, and will not allow anyone else to.

You may not use any software tool to extract data from our website.

You understand that any violation of this clause is unlawful in many jurisdictions and may result in criminal prosecution.

You will not use, or allow anyone else to use, Our Website to post, communicate or otherwise publish:

You will not use the Services for spamming. Spamming includes, but is not limited to:

You agree that the Confidential Information remains our property, to keep it safe, and not to disclose or make available any part of it to any person. If you are unsure whether information is confidential, assume it is until told otherwise. This obligation continues after you stop using Our Website or Services.

When you stop using Our Website or Services, or earlier on demand, you agree to return to us any of our Confidential Information in your possession or control, including destroying all electronic files, applications and software stored on your equipment.

Any disclosure of Confidential Information may result in immediate termination of your access to Our Website or Services and a claim for damages resulting from that breach.

We will defend the intellectual property rights in Our Website and Services, including copyright in the Content and Material, whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads, data and software).

We also claim copyright in the design and compilation of all Content on Our Website. Title, ownership rights and usage rights remain the sole property of us and/or the other Content provider. We will strongly protect those rights in all countries.

Except as set out below, you may not communicate, copy, modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, perform, display or in any way exploit any of the Content, in whole or in part.

You may not use our name, logos, trade marks or any other Content on any website or other medium of yours or anyone else’s without our express written permission.

You may download or copy Content only for your own personal use, provided that you keep all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

When we communicate with you, we do so by email. You agree that email communications create electronic transactions that are contractually binding in accordance with applicable law.

Nothing in this agreement or on Our Website confers any benefit or obligation on any third party.

No waiver by us in exercising any right, power or provision in this agreement operates as a waiver of any other right or of that same right in future, and no delay in exercising any power or right is a waiver.

If a dispute arises from or in connection with these terms or any contract between you and us, you agree to try to settle it by engaging in good faith with us in mediation before starting arbitration or litigation.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control, including strikes by our own employees.

We may receive commissions, rebates or similar financial incentives (“Commissions”) from third parties in connection with recommending or selling certain products or services to you.

Our receipt of Commissions does not compromise the integrity of our recommendations. Any Commissions we receive come from arrangements with third-party vendors and partners and are not charged directly to you.

You acknowledge that we may have financial interests in or relationships with third-party providers. However, we will act in your best interests and make our recommendations independently, without undue influence from potential Commissions.

You may at any time ask for more information about any Commissions we may receive for products or services recommended or provided to you.