Support for Australia’s independent service station operators
Support for Australia’s independent service station operators
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Plain-English guides to the award, work health and safety, tobacco licensing, site audits and fuel compliance, with links to the official sources, plus what ServoPro members get to put it into practice.
200+ HR and safety templates3 member helpdesks16-area site audit
Most console operators and driveway attendants at an Australian service station are covered by the Vehicle Repair, Services and Retail Award 2020 (MA000089), not the General Retail Industry Award.
As the person conducting a business or undertaking (PCBU), you have the primary duty to keep workers and visitors safe, so far as is reasonably practicable.
Yes, in every state and territory. Rules and enforcement have tightened in the last two years, so check your licence is current.
Tobacco licence required since 1 July 2025, one per premises. NSW Health. Details
Tobacco licence required, enforced from 1 February 2026. Tobacco Licensing Victoria. Details
Smoking product licence required, renewed every 12 months. Queensland Health. Details
Tobacco seller’s licence required, one per premises. WA Health. Details
Retail Tobacco and E-Cigarette Merchant’s Licence, one per outlet. Consumer and Business Services. Details
Smoking product licence required. Department of Health. Details
Tobacco licence required. Access Canberra. Details
Tobacco licence required. NT Licensing (Territory Business Centre). Details
Vapes: since 1 July 2024, only pharmacies can supply vapes in Australia. Service stations and convenience stores can’t sell them, and the penalties are severe. TGA
The ServoPro Site Audit App walks you through every compliance area of a petrol station on a phone or tablet, with photos. Audits are stored in the cloud, and the ServoPro team reviews them and flags anything that needs fixing.
AmenitiesAutomotive LPGCleaning materialsCompressorLPG decanting and cylinder exchangeEnvironmentExternal generalFood operationsForecourtLegal and licensingRefrigerationSafety itemsSecurityShopStoreroomSwitchboard
Underground fuel systems need ongoing loss monitoring, and regulators expect records that show a leak would be picked up early.
Good hiring and training records protect you if something goes wrong, and help new staff get up to speed faster.
Members can put any of these to our HR, WHS and legal helpdesks. See membership.
Usually the Vehicle Repair, Services and Retail Award 2020 (MA000089), which covers businesses that sell motor fuels. A shop that’s legally separate from the fuel business may be covered by the General Retail Industry Award instead.
Each year from the first full pay period on or after 1 July, after the Fair Work Commission’s annual wage review. Check the current pay guide on the Fair Work website.
Yes. Every state and territory requires a tobacco or smoking product licence, usually one per premises. NSW and Victoria introduced licensing most recently.
No. Since 1 July 2024, vapes can only be supplied by pharmacies.
A death, a serious injury or illness, or a dangerous incident must be notified immediately, and the site preserved until the regulator says otherwise.
General information only, current as at October 2026, and not legal or HR advice. Rules differ by state and change often, so check the official sources linked above or ask a ServoPro helpdesk.
Helpdesks, 200+ templates, the award wage guide and the Site Audit App, from $49 a month with a seven-day money-back guarantee.
