How to Handle a Fuel Delivery Discrepancy
Fuel is by far the largest inventory investment most service stations make, and even a small discrepancy on a delivery […]
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How to Use Your POS Data to Make Smarter Purchasing Decisions
Every service station generates a significant amount of data through its point of sale system, yet many operators only use
How to Use Your POS Data to Make Smarter Purchasing Decisions Read More »
Ceasefire Sends Oil Tumbling. What It Means for Your Pump Price.
Donald Trump’s announcement of a two-week ceasefire with Iran sent global oil markets into their biggest single-day fall since the
Ceasefire Sends Oil Tumbling. What It Means for Your Pump Price. Read More »
The Paper Price Tag Is Getting an Upgrade
For independent service station operators, small details add up fast. A mislabelled shelf price creates a customer dispute. A promotion
The Paper Price Tag Is Getting an Upgrade Read More »
Australia’s First New Oilfield in 50 Years Starts Flowing
In the middle of a national fuel crisis that has exposed just how dependent Australia is on imported refined product,
Australia’s First New Oilfield in 50 Years Starts Flowing Read More »
Building a Simple but Effective Probation Review Process
Hiring the right person for your service station is one of the most important decisions an operator makes, but the
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How to Manage Your Google Business Profile to Attract Local Customers
For most service stations, the majority of customers come from within a few kilometres of the site. That makes local
How to Manage Your Google Business Profile to Attract Local Customers Read More »
Week Five: Big Moves from Canberra. Will They Reach Your Forecourt?
Five weeks in, and the government has made its biggest move yet. The fuel excise has been halved, new legislation
Week Five: Big Moves from Canberra. Will They Reach Your Forecourt? Read More »
Back to Basics: Why 2026 Is About Reliability, Not Reinvention
If the past 12 months have shown us anything, it’s that running a service station is never straightforward. Between fuel
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RBA Bans Card Surcharging: What It Means for Your Servo
The Reserve Bank today released its Conclusions Paper on the Review of Merchant Card Payment Costs and Surcharging, the most
RBA Bans Card Surcharging: What It Means for Your Servo Read More »
Government Halves Fuel Excise for Three Months
Prime Minister Anthony Albanese has announced that the federal fuel excise will be halved for three months, effective immediately. The
Government Halves Fuel Excise for Three Months Read More »
Week Four: The Fuel Is Here. The System Is Failing.
We are now four weeks into this crisis. More than 600 service stations across the country have run out of
Week Four: The Fuel Is Here. The System Is Failing. Read More »
Protecting Your Service Station from Employee Theft
No operator wants to think that their own staff might be stealing from the business, but employee theft is a
Protecting Your Service Station from Employee Theft Read More »
Running a Cleaner, More Efficient Back of House Operation
The back of house area at a service station rarely gets the same attention as the shop floor or the
Running a Cleaner, More Efficient Back of House Operation Read More »
British American Tobacco Threatens to Quit Australia
British American Tobacco’s Global Chief Corporate Officer Kingsley Wheaton has publicly stated that the company may have no choice but
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Government Moves on Fuel Crisis: What It Means for Independents
The fuel crisis has reached the highest levels of government. Over the past week, a series of emergency meetings at
Government Moves on Fuel Crisis: What It Means for Independents Read More »
No Easy Target: The BOSS Group’s Approach with VDMS
For Sash Erramshetty, running a network of service stations has always been about adapting. With 25 years in the industry
No Easy Target: The BOSS Group’s Approach with VDMS Read More »
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station
The current fuel supply disruption has triggered a wave of panic buying across Australia, with some regional service stations reporting
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station Read More »
Communicating Fuel Price Increases to Customers Without Losing Trust
Fuel prices across Australia have risen sharply in recent weeks, driven by the ongoing conflict in the Middle East and
Communicating Fuel Price Increases to Customers Without Losing Trust Read More »
Fuel Crisis: The View from Behind the Counter
Over the past two weeks, we’ve been in constant contact with members across the country. We’ve monitored hundreds of social
Fuel Crisis: The View from Behind the Counter Read More »
How to Evaluate Whether a New Product Line Is Worth Stocking
Adding new products to your shop can be a good way to grow revenue, but not every new line is
How to Evaluate Whether a New Product Line Is Worth Stocking Read More »
When to Invest in a Site Refresh and What to Prioritise
Every service station reaches a point where the wear and tear becomes hard to ignore. Faded signage, cracked forecourt surfaces,
When to Invest in a Site Refresh and What to Prioritise Read More »
ACCC Puts Fuel Retailers on Notice: What Independent Operators Need to Know
The ACCC has formally stepped into the fuel pricing conversation. On 6 March, the consumer watchdog announced it is actively
ACCC Puts Fuel Retailers on Notice: What Independent Operators Need to Know Read More »
Middle East Conflict: What It Means for Fuel Retailers in Australia
US and Israeli strikes on Iran, and Tehran’s retaliation, have triggered the most significant disruption to global energy markets in
Middle East Conflict: What It Means for Fuel Retailers in Australia Read More »
Three Sites, One System: Inside Webbs Petroleum’s POS Decision
If you’ve been in the independent fuel game long enough, you’ll know the Webbs name. A multi generational family business
Three Sites, One System: Inside Webbs Petroleum’s POS Decision Read More »
Understanding Your Insurance Coverage Before You Need It
Insurance is one of those costs that most service station operators pay without thinking too much about, until something goes
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Getting More From Your CCTV: A Practical Guide for Service Station Operators
Most service stations have CCTV installed, yet many operators are not getting full value from their systems. Cameras may be
Getting More From Your CCTV: A Practical Guide for Service Station Operators Read More »
SIRA Compliance in 2026: Are You Actually Covered?
Across Australia, scrutiny around underground fuel systems continues to increase. Environmental regulators expect service station operators to demonstrate that their
SIRA Compliance in 2026: Are You Actually Covered? Read More »
Victoria Introduces Daily Fuel Price Caps and Stricter Reporting for Service Stations
From 10 March 2026, new fuel pricing rules will apply to service stations across Victoria, bringing tighter reporting requirements and
Victoria Introduces Daily Fuel Price Caps and Stricter Reporting for Service Stations Read More »
Ampol Accelerates Rollout of Unstaffed Service Stations
Ampol is increasing its investment in unattended service stations, signalling a continued shift in how fuel sites are operated across
Ampol Accelerates Rollout of Unstaffed Service Stations Read More »