Donald Trump’s announcement of a two-week ceasefire with Iran sent global oil markets into their biggest single-day fall since the […]
Ceasefire Sends Oil Tumbling. What It Means for Your Pump Price. Read More »
For independent service station operators, small details add up fast. A mislabelled shelf price creates a customer dispute. A promotion
The Paper Price Tag Is Getting an Upgrade Read More »
In the middle of a national fuel crisis that has exposed just how dependent Australia is on imported refined product,
Australia’s First New Oilfield in 50 Years Starts Flowing Read More »
Hiring the right person for your service station is one of the most important decisions an operator makes, but the
Building a Simple but Effective Probation Review Process Read More »
For most service stations, the majority of customers come from within a few kilometres of the site. That makes local
How to Manage Your Google Business Profile to Attract Local Customers Read More »
Five weeks in, and the government has made its biggest move yet. The fuel excise has been halved, new legislation
Week Five: Big Moves from Canberra. Will They Reach Your Forecourt? Read More »
If the past 12 months have shown us anything, it’s that running a service station is never straightforward. Between fuel
Back to Basics: Why 2026 Is About Reliability, Not Reinvention Read More »
The Reserve Bank today released its Conclusions Paper on the Review of Merchant Card Payment Costs and Surcharging, the most
RBA Bans Card Surcharging: What It Means for Your Servo Read More »
Prime Minister Anthony Albanese has announced that the federal fuel excise will be halved for three months, effective immediately. The
Government Halves Fuel Excise for Three Months Read More »
We are now four weeks into this crisis. More than 600 service stations across the country have run out of
Week Four: The Fuel Is Here. The System Is Failing. Read More »
No operator wants to think that their own staff might be stealing from the business, but employee theft is a
Protecting Your Service Station from Employee Theft Read More »
The back of house area at a service station rarely gets the same attention as the shop floor or the
Running a Cleaner, More Efficient Back of House Operation Read More »
British American Tobacco’s Global Chief Corporate Officer Kingsley Wheaton has publicly stated that the company may have no choice but
British American Tobacco Threatens to Quit Australia Read More »
The fuel crisis has reached the highest levels of government. Over the past week, a series of emergency meetings at
Government Moves on Fuel Crisis: What It Means for Independents Read More »
For Sash Erramshetty, running a network of service stations has always been about adapting. With 25 years in the industry
No Easy Target: The BOSS Group’s Approach with VDMS Read More »
The current fuel supply disruption has triggered a wave of panic buying across Australia, with some regional service stations reporting
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station Read More »
Fuel prices across Australia have risen sharply in recent weeks, driven by the ongoing conflict in the Middle East and
Communicating Fuel Price Increases to Customers Without Losing Trust Read More »
Over the past two weeks, we’ve been in constant contact with members across the country. We’ve monitored hundreds of social
Fuel Crisis: The View from Behind the Counter Read More »
Adding new products to your shop can be a good way to grow revenue, but not every new line is
How to Evaluate Whether a New Product Line Is Worth Stocking Read More »
Every service station reaches a point where the wear and tear becomes hard to ignore. Faded signage, cracked forecourt surfaces,
When to Invest in a Site Refresh and What to Prioritise Read More »
The ACCC has formally stepped into the fuel pricing conversation. On 6 March, the consumer watchdog announced it is actively
ACCC Puts Fuel Retailers on Notice: What Independent Operators Need to Know Read More »
US and Israeli strikes on Iran, and Tehran’s retaliation, have triggered the most significant disruption to global energy markets in
Middle East Conflict: What It Means for Fuel Retailers in Australia Read More »
If you’ve been in the independent fuel game long enough, you’ll know the Webbs name. A multi generational family business
Three Sites, One System: Inside Webbs Petroleum’s POS Decision Read More »
Insurance is one of those costs that most service station operators pay without thinking too much about, until something goes
Understanding Your Insurance Coverage Before You Need It Read More »
Most service stations have CCTV installed, yet many operators are not getting full value from their systems. Cameras may be
Getting More From Your CCTV: A Practical Guide for Service Station Operators Read More »
Across Australia, scrutiny around underground fuel systems continues to increase. Environmental regulators expect service station operators to demonstrate that their
SIRA Compliance in 2026: Are You Actually Covered? Read More »
From 10 March 2026, new fuel pricing rules will apply to service stations across Victoria, bringing tighter reporting requirements and
Victoria Introduces Daily Fuel Price Caps and Stricter Reporting for Service Stations Read More »
Ampol is increasing its investment in unattended service stations, signalling a continued shift in how fuel sites are operated across
Ampol Accelerates Rollout of Unstaffed Service Stations Read More »
Most service station owners believe their team is trained. The real question is whether that training is documented, consistent and
Staff Training Gaps That Could Cost Your Service Station Thousands Read More »
Most independent service station owners wait too long to prepare for sale. By the time they speak to a broker,
How to Prepare Your Service Station for Sale in the Next 3 Years Read More »
