Fuel Crisis: The View from Behind the Counter
Over the past two weeks, we’ve been in constant contact with members across the country. We’ve monitored hundreds of social […]
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How to Evaluate Whether a New Product Line Is Worth Stocking
Adding new products to your shop can be a good way to grow revenue, but not every new line is
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When to Invest in a Site Refresh and What to Prioritise
Every service station reaches a point where the wear and tear becomes hard to ignore. Faded signage, cracked forecourt surfaces,
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ACCC Puts Fuel Retailers on Notice: What Independent Operators Need to Know
The ACCC has formally stepped into the fuel pricing conversation. On 6 March, the consumer watchdog announced it is actively
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Middle East Conflict: What It Means for Fuel Retailers in Australia
US and Israeli strikes on Iran, and Tehran’s retaliation, have triggered the most significant disruption to global energy markets in
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Three Sites, One System: Inside Webbs Petroleum’s POS Decision
If you’ve been in the independent fuel game long enough, you’ll know the Webbs name. A multi generational family business
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Understanding Your Insurance Coverage Before You Need It
Insurance is one of those costs that most service station operators pay without thinking too much about, until something goes
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Getting More From Your CCTV: A Practical Guide for Service Station Operators
Most service stations have CCTV installed, yet many operators are not getting full value from their systems. Cameras may be
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SIRA Compliance in 2026: Are You Actually Covered?
Across Australia, scrutiny around underground fuel systems continues to increase. Environmental regulators expect service station operators to demonstrate that their
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Victoria Introduces Daily Fuel Price Caps and Stricter Reporting for Service Stations
From 10 March 2026, new fuel pricing rules will apply to service stations across Victoria, bringing tighter reporting requirements and
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Ampol Accelerates Rollout of Unstaffed Service Stations
Ampol is increasing its investment in unattended service stations, signalling a continued shift in how fuel sites are operated across
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Staff Training Gaps That Could Cost Your Service Station Thousands
Most service station owners believe their team is trained. The real question is whether that training is documented, consistent and
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How to Prepare Your Service Station for Sale in the Next 3 Years
Most independent service station owners wait too long to prepare for sale. By the time they speak to a broker,
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Stronger Support Behind U-Haul & Move Yourself
Dan Armes, Founder of ServoPro, recently caught up with Wayne Miller from HenCo Group, which now owns both U-Haul Australia
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$16 Million Lesson in Fuel Marketing: Why Accuracy Matters at the Bowser
Mobil Oil Australia has been ordered to pay a $16 million penalty after the Federal Court found it misled customers
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Creating Clear Site Procedures That Staff Actually Follow
Many service stations have procedures in place, yet few operators would say they are followed consistently. The issue is rarely
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Reducing Equipment Downtime Through Preventative Maintenance Planning
Unexpected equipment failure is one of the fastest ways to disrupt a service station. Whether it is a faulty dispenser,
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Adrian Portelli to open Service Station in Melbourne
Australia’s fuel retail sector may be on the cusp of another shake up, with entrepreneur Adrian Portelli moving from online
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Streamlining Multi-Site Retail: How Petro National Standardised POS Operations with Beacon
Managing multiple service station sites across regional Australia comes with its fair share of logistical challenges. For Petro National, the
Tank Integrity Testing: What It Involves and Why It Matters
Nick Caltabiano, General Manager at environmental consulting firm NEO Consulting, provides environmental due diligence to service stations, banks, developers, and
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Managing Third Party Contractors at Your Service Station
Most service stations rely on third party contractors to keep the site running smoothly. From fuel technicians and refrigeration repairers
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Reducing Risk Through Smarter Cash Handling at Service Stations
Cash handling remains a necessary part of operating many service stations, particularly in regional and high-traffic locations. However, it also
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ACCC Puts Major Fuel Merger Under the Microscope
Australia’s fuel retail sector is under sharper regulatory scrutiny, with the competition watchdog stepping in to closely examine a proposed
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Serious Reminder for Service Stations Following Drive Off Incident
A recent incident near Stuart Wells has highlighted the very real risks service station operators and staff can face when
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Staying Ready for Unannounced Inspections at Your Service Station
Unannounced inspections are a reality for service station operators. Whether they relate to safety, environmental standards, trading practices, or workplace
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Using Store Layout to Increase Basket Size at Your Service Station
In a service station environment, every square metre of shop space needs to work hard. While pricing and promotions matter,
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Global Oil Tensions and What They Really Mean for Aussie Service Stations
Recent global events involving the United States and Venezuela have sparked headlines about oil supply, petrol prices, and potential risks
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The Forecourt Frustrations Driving Customers Away
A recent survey of more than 2,000 motorists by the RAA has highlighted some clear and consistent frustrations drivers experience
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Managing Supplier Relationships to Protect Margins at Your Service Station
Supplier relationships play a far greater role in service station profitability than many operators realise. Beyond fuel, margins are heavily
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Reducing Cash Handling Errors at Your Service Station
Cash handling remains a daily reality for many service stations, even as card and mobile payments grow. Small errors at
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