COVID-19
Case Study
Supplier Interview
News
No Easy Target: The BOSS Group’s Approach with VDMS
For Sash Erramshetty, running a network of service stations has always been about adapting. With 25 years in the industry and over 30 sites under the BOSS Group banner, 11 of which are directly operated, Sash has watched the petrol and convenience landscape reshape itself time and again. "When we started in this industry 25 years ago, a lot of service stations were small operations. Some were just a mechanic and a forecourt, nothing else," he says. "It's just a different kettle of fish now." That willingness to evolve, rather than resist change, has been central to how the BOSS ...
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station
The current fuel supply disruption has triggered a wave of panic buying across Australia, with some regional service stations reporting unprecedented demand and being forced to ration fuel or impose purchase limits. Even in metropolitan areas, many sites have experienced queues stretching onto public roads, customers filling multiple containers, and heightened tension on the forecourt. For operators, managing this kind of surge safely and effectively requires a calm, structured approach. The most immediate priority is safety. When the forecourt is congested and customers are anxious, the risk of incidents increases. Vehicles queuing across driveways, customers leaving engines running, and people ...
No Easy Target: The BOSS Group’s Approach with VDMS
For Sash Erramshetty, running a network of service stations has always been about adapting. With 25 years in the industry and over 30 sites under the BOSS Group banner, 11 of which are directly operated, Sash has watched the petrol and convenience landscape reshape itself time and again. "When we ...
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station
The current fuel supply disruption has triggered a wave of panic buying across Australia, with some regional service stations reporting unprecedented demand and being forced to ration fuel or impose purchase limits. Even in metropolitan areas, many sites have experienced queues stretching onto public roads, customers filling multiple containers, and ...
Communicating Fuel Price Increases to Customers Without Losing Trust
Fuel prices across Australia have risen sharply in recent weeks, driven by the ongoing conflict in the Middle East and the disruption to global oil supply through the Strait of Hormuz. Average petrol prices have jumped by close to 50 cents per litre in the space of a few weeks, ...
Fuel Crisis: The View from Behind the Counter
Over the past two weeks, we’ve been in constant contact with members across the country. We’ve monitored hundreds of social media posts, taken calls from operators in every state, and engaged directly with the issues you’re raising. This update summarises what we’re hearing, because the challenges you’re facing deserve to ...
How to Evaluate Whether a New Product Line Is Worth Stocking
Adding new products to your shop can be a good way to grow revenue, but not every new line is worth the shelf space. For service station operators, where floor area is limited and stock turnover needs to be fast, the decision to introduce a new product should be based ...
When to Invest in a Site Refresh and What to Prioritise
Every service station reaches a point where the wear and tear becomes hard to ignore. Faded signage, cracked forecourt surfaces, tired shop fit outs and outdated lighting all send a message to customers, and it is rarely a positive one. Knowing when to invest in a site refresh and where ...
