
Managing Customer Aggression: Keeping Your Team Safe on the Forecourt
Working in a service station means your team is often on the front line. While most customers are
Support for Australia’s independent service station operators
Fuel market and excise news, compliance updates, HR and safety guidance, and stories from independent forecourts across Australia.

Working in a service station means your team is often on the front line. While most customers are

Shrinkage, the loss of stock due to theft, error, or wastage, is a silent profit killer for many

Customers across Australia are being urged to check their bank accounts after a serious payment system error at

Ampol, formerly operating as Caltex Australia, is placing a portfolio of 13 development properties on the market after

New South Wales Premier Chris Minns is urging the federal government to review the country’s tobacco excise, warning

Regulations in the fuel and convenience retail industry are constantly evolving. From fuel labelling rules to health and

As consumer behaviour shifts and mobility patterns evolve, forward-thinking service stations are exploring new ways to remain relevant

Seven & i Holdings, the Japanese parent company of 7-Eleven, has officially named Stephen Dacus as its new

Police are seeking assistance from the public to identify a man involved in an attempted armed robbery at

A woman has been arrested after allegedly using her hatchback to deliberately ram another vehicle multiple times at

First impressions count – especially in a fast-paced environment like a service station. While signage, cleanliness and stock

When it comes to running a successful service station, one of the most overlooked tools is effective in-store

A small petrol station in the rural town of Loch is facing a spate of break-ins as it

Economists often act as if they alone discovered the idea of unintended consequences. But in reality, it’s just

A petrol station in Melbourne’s west has fallen victim to a deliberate and destructive act of vandalism, causing

Running a service station often means operating long hours, sometimes 24/7. While this ensures convenience for customers, it

Service station staff regularly lift stock, carry boxes, or move heavy items like water containers or gas bottles,

Running an independent service station comes with constant challenges. From managing staff and reducing theft to staying compliant

South Australian police have struck a significant blow against organised crime networks, confiscating more than $22 million worth

In an industry where margins are tight, customer volume is high, and operational complexity is growing, having the

Ampol has decided to withdraw from the residential electricity retail market, ending a three-year effort to sell power

At a busy service station, it’s easy to get caught up in daily operations and forget about safety–until

In the fast-paced world of fuel retail, a smooth shift handover is often overlooked — yet it’s one

Australia’s northernmost mainland community, Seisia, has been without its only supermarket and service station for nearly two months,