Week Four: The Fuel Is Here. The System Is Failing.
We are now four weeks into this crisis. More than 600 service stations across the country have run out of […]
Week Four: The Fuel Is Here. The System Is Failing. Read More »
Protecting Your Service Station from Employee Theft
No operator wants to think that their own staff might be stealing from the business, but employee theft is a
Protecting Your Service Station from Employee Theft Read More »
Running a Cleaner, More Efficient Back of House Operation
The back of house area at a service station rarely gets the same attention as the shop floor or the
Running a Cleaner, More Efficient Back of House Operation Read More »
British American Tobacco Threatens to Quit Australia
British American Tobacco’s Global Chief Corporate Officer Kingsley Wheaton has publicly stated that the company may have no choice but
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Government Moves on Fuel Crisis: What It Means for Independents
The fuel crisis has reached the highest levels of government. Over the past week, a series of emergency meetings at
Government Moves on Fuel Crisis: What It Means for Independents Read More »
No Easy Target: The BOSS Group’s Approach with VDMS
For Sash Erramshetty, running a network of service stations has always been about adapting. With 25 years in the industry
No Easy Target: The BOSS Group’s Approach with VDMS Read More »
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station
The current fuel supply disruption has triggered a wave of panic buying across Australia, with some regional service stations reporting
How to Handle Customer Panic Buying and Forecourt Chaos at Your Service Station Read More »
Communicating Fuel Price Increases to Customers Without Losing Trust
Fuel prices across Australia have risen sharply in recent weeks, driven by the ongoing conflict in the Middle East and
Communicating Fuel Price Increases to Customers Without Losing Trust Read More »
Fuel Crisis: The View from Behind the Counter
Over the past two weeks, we’ve been in constant contact with members across the country. We’ve monitored hundreds of social
Fuel Crisis: The View from Behind the Counter Read More »
How to Evaluate Whether a New Product Line Is Worth Stocking
Adding new products to your shop can be a good way to grow revenue, but not every new line is
How to Evaluate Whether a New Product Line Is Worth Stocking Read More »
When to Invest in a Site Refresh and What to Prioritise
Every service station reaches a point where the wear and tear becomes hard to ignore. Faded signage, cracked forecourt surfaces,
When to Invest in a Site Refresh and What to Prioritise Read More »
ACCC Puts Fuel Retailers on Notice: What Independent Operators Need to Know
The ACCC has formally stepped into the fuel pricing conversation. On 6 March, the consumer watchdog announced it is actively
ACCC Puts Fuel Retailers on Notice: What Independent Operators Need to Know Read More »
Middle East Conflict: What It Means for Fuel Retailers in Australia
US and Israeli strikes on Iran, and Tehran’s retaliation, have triggered the most significant disruption to global energy markets in
Middle East Conflict: What It Means for Fuel Retailers in Australia Read More »
Three Sites, One System: Inside Webbs Petroleum’s POS Decision
If you’ve been in the independent fuel game long enough, you’ll know the Webbs name. A multi generational family business
Three Sites, One System: Inside Webbs Petroleum’s POS Decision Read More »
Understanding Your Insurance Coverage Before You Need It
Insurance is one of those costs that most service station operators pay without thinking too much about, until something goes
Understanding Your Insurance Coverage Before You Need It Read More »
Getting More From Your CCTV: A Practical Guide for Service Station Operators
Most service stations have CCTV installed, yet many operators are not getting full value from their systems. Cameras may be
Getting More From Your CCTV: A Practical Guide for Service Station Operators Read More »
SIRA Compliance in 2026: Are You Actually Covered?
Across Australia, scrutiny around underground fuel systems continues to increase. Environmental regulators expect service station operators to demonstrate that their
SIRA Compliance in 2026: Are You Actually Covered? Read More »
Victoria Introduces Daily Fuel Price Caps and Stricter Reporting for Service Stations
From 10 March 2026, new fuel pricing rules will apply to service stations across Victoria, bringing tighter reporting requirements and
Victoria Introduces Daily Fuel Price Caps and Stricter Reporting for Service Stations Read More »
Ampol Accelerates Rollout of Unstaffed Service Stations
Ampol is increasing its investment in unattended service stations, signalling a continued shift in how fuel sites are operated across
Ampol Accelerates Rollout of Unstaffed Service Stations Read More »
Staff Training Gaps That Could Cost Your Service Station Thousands
Most service station owners believe their team is trained. The real question is whether that training is documented, consistent and
Staff Training Gaps That Could Cost Your Service Station Thousands Read More »
How to Prepare Your Service Station for Sale in the Next 3 Years
Most independent service station owners wait too long to prepare for sale. By the time they speak to a broker,
How to Prepare Your Service Station for Sale in the Next 3 Years Read More »
Stronger Support Behind U-Haul & Move Yourself
Dan Armes, Founder of ServoPro, recently caught up with Wayne Miller from HenCo Group, which now owns both U-Haul Australia
Stronger Support Behind U-Haul & Move Yourself Read More »
$16 Million Lesson in Fuel Marketing: Why Accuracy Matters at the Bowser
Mobil Oil Australia has been ordered to pay a $16 million penalty after the Federal Court found it misled customers
$16 Million Lesson in Fuel Marketing: Why Accuracy Matters at the Bowser Read More »
Creating Clear Site Procedures That Staff Actually Follow
Many service stations have procedures in place, yet few operators would say they are followed consistently. The issue is rarely
Creating Clear Site Procedures That Staff Actually Follow Read More »
Reducing Equipment Downtime Through Preventative Maintenance Planning
Unexpected equipment failure is one of the fastest ways to disrupt a service station. Whether it is a faulty dispenser,
Reducing Equipment Downtime Through Preventative Maintenance Planning Read More »
Adrian Portelli to open Service Station in Melbourne
Australia’s fuel retail sector may be on the cusp of another shake up, with entrepreneur Adrian Portelli moving from online
Adrian Portelli to open Service Station in Melbourne Read More »
Streamlining Multi-Site Retail: How Petro National Standardised POS Operations with Beacon
Managing multiple service station sites across regional Australia comes with its fair share of logistical challenges. For Petro National, the
Tank Integrity Testing: What It Involves and Why It Matters
Nick Caltabiano, General Manager at environmental consulting firm NEO Consulting, provides environmental due diligence to service stations, banks, developers, and
Tank Integrity Testing: What It Involves and Why It Matters Read More »
Managing Third Party Contractors at Your Service Station
Most service stations rely on third party contractors to keep the site running smoothly. From fuel technicians and refrigeration repairers
Managing Third Party Contractors at Your Service Station Read More »
Reducing Risk Through Smarter Cash Handling at Service Stations
Cash handling remains a necessary part of operating many service stations, particularly in regional and high-traffic locations. However, it also
Reducing Risk Through Smarter Cash Handling at Service Stations Read More »