There will be times when things don’t go smoothly at your service station. The last thing you want to do is ignore these issues – instead, use them as an opportunity to conduct a workplace review.
A review is how you find out what is going wrong at your service station. You can find out this information through an interview process where employees can share their perspective on the good and the bad of your establishment. By understanding their perspective, you’ll be able to guide them and your business towards improvement.
Conducting a Productive Workplace Review
Here are some ways that you can conduct a productive workplace review:
- Make sure a review is relevant.
- Reviews should be used to gain perspective on the employee experience. For example, if there is an issue occurring that involves serious allegations, an investigation may be more appropriate.
- Be ready to listen and act on the feedback you receive.
- Carefully consider what employees you choose to participate.
- You want a crop of employees from different shifts, employment types (part time/full time), locations, and demographics in order to get the most accurate read.
- Make sure your questions are consistent.
- Your questions should cover patterns, dynamics, and other factors that provide a well-rounded idea of the employee experience at your service station.
- Ensure that your employees feel heard.
- The purpose of a workplace review is to gain perspective on your employees. If, during the interview, your staff feels like they are not being listened to or heard, they may not be supportive of the interview outcomes.
- Collect the data in a way that protects your employees’ confidentiality and anonymity.
- Be prepared on how you will analyse the data.
- Having a plan in place will prevent any unconscious or confirmation bias you may have, and allow for more consistent results.
- Know how you will report your findings.
- Decide whether you’ll have a report, a presentation, or something completely different, and know who will have access to the newfound information. Have a plan on the actions you’re going to take using the knowledge you’ve gained and be clear about the results with participants.
Reviews at Your Service Station
There are many ways that you can go about conducting a workplace review at your service station, but the most important factor to keep in mind is maintaining transparency with your team regarding the purpose of the review and the plan for the results.