Support for Australia’s independent service station operators
Fuel market and excise news, compliance updates, HR and safety guidance, and stories from independent forecourts across Australia.
Service station staff regularly lift stock, carry boxes, or move heavy items like water containers or gas bottles,
Running an independent service station comes with constant challenges. From managing staff and reducing theft to staying compliant
In an industry where margins are tight, customer volume is high, and operational complexity is growing, having the
Ampol has decided to withdraw from the residential electricity retail market, ending a three-year effort to sell power
At a busy service station, it’s easy to get caught up in daily operations and forget about safety–until
First impressions matter, especially when it comes to welcoming new staff into your service station team. A clear,
Service stations are high-traffic environments, often open long hours and serving a broad customer base. Unfortunately, this can
Running a busy service station can be stressful not only for owners and managers but for frontline staff
First impressions matter — and in the competitive world of service stations, they can make the difference between
While service stations focus heavily on fuel sales and customer service, one area that often gets overlooked is
When customers pull into your service station, their very first impression is formed by your forecourt. But have
When was the last time you saw your business through your customers’ eyes? Mystery shoppers offer an objective
Not every season brings a rush of customers through your service station doors. Whether it’s post-holiday slowdowns or
Unauthorised absences can disrupt rosters, lower team morale, and impact customer service—especially at service stations where every shift
A clean, well-maintained service station isn’t just about appearances—it’s a key factor in attracting and retaining customers. In
Running an independent service station business in today’s competitive landscape is no small task. For Amanda Campbell, Retail
Service stations operate in a high-risk environment, with potential hazards ranging from fuel spills to fires and even
Running a service station is a fast-paced and demanding job, requiring staff to manage high customer volumes, fuel
Service stations operate around the clock, making them vulnerable to a range of emergencies, from fuel spills and
Service stations operate long hours, often 24/7, making fatigue a significant risk for employees. Tired staff are more
Attracting customers into your service station’s shop is one thing – encouraging them to purchase more once inside
Environmental responsibility is no longer just a compliance requirement — it’s a core part of running a successful
Running a successful service station requires more than just competitive fuel prices and a well-stocked shop—it relies on
Shrinkage—whether from theft, employee mistakes, or supplier fraud—can significantly impact the profitability of your service station. With razor-thin
