7-Eleven forced to apologise after backtracking on cheap, ‘incorrect’ fuel price

A service station in Melbourne has apologised for posting an incorrect petrol price at one of its stores, after motorists queued to fill up at the cheap price on Wednesday night.

The 7-Eleven outlet briefly displayed unleaded petrol for just $1.349 per litre.

A short time later, the service station adjusted prices back and was selling unleaded for $2.34 per litre.

But despite the change, plenty of motorists locked in the price on the 7-Eleven app.

A 7-Eleven spokesperson on Thursday declared that it would not be honouring any fuel price locks related to the bungle, claiming that interstate users had breached its terms and conditions to access the price displayed by the Boronia Road store.

“Last night an incorrect price for unleaded fuels was posted in error at our Wantirna Store on Boronia Road,” the spokesperson said.

Manipulation of the 7-Eleven Fuel Price Lock app in breach of the terms and conditions has resulted in people locking in the incorrect price in an endeavour to redeem it in their home states.

“Following a thorough investigation overnight, and in line with the terms and conditions of the app, 7-Eleven has decided not to honour any fuel price locks related to the Wantirna store on Wednesday 13th July between approximately 4-6.30pm.”

“We apologise to those customers who have legitimately locked in the price, which was incorrect and mistakenly posted.”


Extracted from 9news

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