Most service station owners believe their team is trained.

The real question is whether that training is documented, consistent and current.

Across independent sites, we repeatedly see gaps that quietly increase risk and reduce profitability.

1. Tobacco Compliance
Improper ID checks or failure to follow state legislation can result in significant fines. Training must be refreshed and recorded.

2. Fuel Spill Response
If staff cannot respond correctly to a spill, the consequences can escalate quickly. Clear procedures and refresher training are essential.

3. Food Safety and Temperature Monitoring
Do staff know the correct temperatures hot and cold food should be stored at? Logs must be completed accurately. Missing records create exposure during audits.

4. Robbery and Cash Handling Procedures
Do staff know what to do during an incident? More importantly, do they follow structured cash reconciliation processes to reduce internal shrinkage?

5. Tank Dipping and Reconciliation Accuracy
Incorrect dipping technique or poor data recording can create false variances and unnecessary investigation costs.

The financial impact of poor training is rarely immediate. It shows up later as fines, claims, stock loss or reputational damage.

ServoPro members have access to ServoSkills, our service station specific training platform designed to ensure staff understand compliance, safety and operational standards. Structured training, clear documentation and regular refreshers protect both your profit and your licence to operate.

Independent operators who treat training as a business discipline, not a box ticking exercise, protect their profit and their asset value.

For the latest retailer news and information, check out the ServoPro website or to speak to us about how we can help your business contact us.