Shrinkage, the loss of stock due to theft, error, or wastage, is a silent profit killer for many service stations. Whether it’s fuel drive-offs, under-ringing at the till, or unaccounted-for shop inventory, even small losses can add up quickly.

The good news is that with the right systems in place, you can significantly reduce shrinkage and improve your bottom line.

Start with staff training. Ensure all team members understand the importance of accurate stock handling and are alert to suspicious behaviour. Make procedures for voids, refunds, and discounts clear, and ensure they are consistently followed. Having ServoSkills training as part of your onboarding and refresher program reinforces these practices from day one.

Next, review your inventory controls. Are you conducting regular stocktakes? Are discrepancies followed up? Even basic point-of-sale reporting can uncover patterns that indicate theft or error. Look out for frequent write-offs or unusual stock movement — these often highlight deeper issues.

Fuel loss is another area that deserves close attention. Ensure that tank dip readings, meter checks, and deliveries are accurately recorded. If you’re experiencing losses, it could point to leaks, theft, or equipment faults that require urgent action.

CCTV remains one of the most effective deterrents for both internal and external theft. Ensure your cameras are positioned to monitor all key areas and that footage is reviewed if any incidents arise.

Ultimately, reducing shrinkage is not about creating a culture of suspicion. It’s about building a workplace culture based on accountability, consistency, and care. When everyone understands the value of what’s on the shelves and in the tanks, the risk of loss drops, and your profit margins rise.

For the latest retailer news and information, check out the ServoPro website or to speak to us about how we can help your business contact us.