Shrinkage—whether from theft, employee mistakes, or supplier fraud—can significantly impact the profitability of your service station. With razor-thin margins in fuel and retail sales, preventing losses is crucial. Here’s how you can take control and protect your bottom line.
1. Strengthen Inventory Controls
Regular stocktakes ensure that discrepancies are identified early. Implement a robust inventory management system that tracks fuel levels, convenience store stock, and high-risk items like tobacco and alcohol. Digital tracking and automated alerts can help prevent stock losses.
2. Train Employees on Theft Prevention
Employee theft accounts for a significant portion of retail shrinkage. Provide thorough training on proper cash handling, spotting suspicious behaviour, and following security protocols. Reinforce a culture of honesty and accountability by setting clear expectations.
3. Improve Security Measures
CCTV cameras should cover key areas, including fuel pumps, the till, and storage rooms. Ensure cameras are visible—this alone can deter theft. Regularly check your security systems to ensure they are working effectively and that recordings are accessible when needed.
4. Reduce Cash Handling Risks
Encourage customers to use card payments where possible to limit the amount of cash on hand. Use drop safes that restrict employee access to large sums of money. Ensure that cash deposits are made regularly to avoid making your service station a target for robbery.
5. Monitor High-Risk Transactions
Tobacco, alcohol, and fuel drive-offs are common sources of loss. Use pre-payment options at the pump, enforce age-verification policies for restricted items, and train staff to watch for suspicious behaviour.
By implementing these measures, you can significantly reduce shrinkage at your service station, improving security and profitability. If you need further support, reach out to ServoPro for expert guidance.
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