Pegasus Fuels Growth and Efficiency with Beacon POS

In an industry where margins are tight, customer volume is high, and operational complexity is growing, having the right systems in place can make a significant difference. For Pegasus, a proudly family-run fuel business in Victoria, Beacon POS has become an essential tool in managing expansion, streamlining operations, and maintaining control across a growing network of sites.

Founded by Bill and Connie Dislis, Pegasus has evolved from modest beginnings into a multi-site and multi-brand operation now overseen by their son Ben Dislis. With General Manager Pauline and her daughter Sharlene, who has been part of the business for over 13 years, the family’s commitment to operational excellence is evident. Their journey reflects the adaptability required to thrive in today’s independent fuel retail environment.

From Two Sites to Six and Still Growing

Originally managing three locations, including the now-sold Werribee site and BP Ballan East and West, Pegasus has steadily expanded its footprint. Today, the business operates six Mobil and Caltex branded sites and continues to explore further growth opportunities.

Sharlene, who began with no prior experience in the fuel industry, now handles a range of responsibilities including administration and site support. “I have done everything from console to kitchen and cleaning to admin. I know Beacon inside and out,” she explains. “It has become the backbone of how we operate.”

Their connection with Beacon POS began when Beacon acquired the ONQ software used at Pegasus’ early sites. The full transition to Beacon POS followed naturally from that point.

A Seamless Brand Transition

When Pegasus rebranded its sites from BP to Mobil, the process was simplified thanks to Beacon’s flexible and consistent system.

“The change from BP to Mobil was seamless,” says Sharlene. “We did not have to retrain staff or overhaul our processes. Beacon helped us implement the new EFTPOS integration remotely and everything continued as normal.”

With up to 800 customers per site per day, particularly at their westbound location near Ballan, maintaining reliability and consistency is crucial.

Centralised Oversight from Head Office

Managing multiple service stations across different locations requires strong operational oversight. Beacon POS provides Pegasus with the tools to stay informed and in control from a central point.

“From our head office, we can access each site’s Beacon data,” Sharlene explains. “We can print reports, check pricing, track refunds, and monitor stock levels without relying on staff to send through updates.”

This level of real-time visibility is especially important for keeping standards consistent across all locations.

Monitoring What Matters

Sharlene and the team use Beacon’s reporting tools to track key data and respond to potential issues proactively.

“We monitor refunds, voided sales, and suspicious activity,” she says. “If something does not look right, we can investigate quickly. It is essential when you cannot be at every site all the time.”

Commission agents managing some of the Pegasus sites are also supported by the head office team, who use Beacon to help them understand and act on their performance metrics.

Managing Fuel Margins and Performance

Since Pegasus owns the fuel they sell, keeping a close eye on pricing and margin performance is a priority.

“We use Beacon to manage our fuel pricing and help commission agents monitor their sales performance,” Sharlene says. “It plays a big role in our profitability.”

Intuitive and Reliable for Busy Sites

Having used Beacon POS for more than a decade, Sharlene has seen first-hand how accessible the system is for new users.

“It is very easy to learn. Most new staff can be up and running on Beacon within 20 minutes,” she says.

This ease of use is critical in a fast-paced retail environment where every minute counts.

Outstanding Support When It Matters

Beacon’s customer service is a key reason Pegasus continues to rely on their platform.

“Their support team is amazing. I have learned so much over the years that I often do not need help, but when I do, they are always there,” Sharlene explains.

Whether it is an after-hours printer issue or a more complex EFTPOS challenge, Beacon’s support team is hands-on and responsive.

“They do not handball issues. They help us figure out whether the problem is with Beacon, Quest, or something else, and they work with us until it is resolved.”

A Technology Partner That Understands the Industry

As Pegasus has grown from two to six sites, Beacon POS has grown with them. The system continues to evolve based on feedback from operators like Sharlene.

“They are always working on new tools and genuinely listen to customer input. If we suggest a feature, they are open to developing it,” she says. “Even if there is a cost involved, it is worth it if it makes the business more efficient.”

Beacon also shares its development roadmap with customers, helping operators prepare for future updates and improvements.

“That level of transparency is rare. It means we are not just buying a product; we are working with a partner who is invested in our success.”

Final Thoughts

For Pegasus, Beacon POS has proven to be much more than a transaction system. It is a core part of the business that enables growth, improves efficiency, and supports the team in managing high-volume, multi-site operations.

“Without Beacon’s support, our job would be a lot harder, especially given how many customers we serve every day,” says Sharlene.

Independent fuel retailers facing expansion, staffing challenges, or system upgrades can look to Pegasus’ experience as an example of what is possible when technology and teamwork come together.

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