Staff & Workplace

Your team is your biggest cost and your biggest asset. This section covers employing staff at a service station: award wages and pay rises, casual and part-time rules, Fair Work decisions and underpayment cases, hiring and job ads, rosters, training, probation, superannuation and workplace culture.
Most service station staff are covered by the Vehicle Repair, Services and Retail Award, and getting pay and conditions right is one of the biggest compliance risks independent operators face. The operator guides here explain the rules in plain English, and the news covers the decisions and cases that change them.
ServoPro members get an HR helpdesk, award guidance and HR templates. See our service station compliance and HR resources for more.