Running a service station often means operating long hours, sometimes 24/7. While this ensures convenience for customers, it presents a real challenge for staff: shift work fatigue. When left unmanaged, fatigue can lead to reduced alertness, slower response times, and serious safety risks on the forecourt and in-store.
Service station employees frequently rotate shifts, including night work, early starts, and long hours. These patterns can disrupt natural sleep cycles and impact mental and physical well-being. For employers, this isn’t just a health issue; it’s a business risk.
To address fatigue effectively:
1. Roster strategically: Where possible, avoid back-to-back shifts and limit overnight duties. Allow adequate recovery time between shifts, especially when switching from nights to early mornings.
2. Encourage breaks: Ensure staff take their entitled rest periods. A short, well-timed break can significantly reduce fatigue-related errors.
3. Train your team: Educate staff on recognising signs of fatigue, managing their sleep, and understanding the risks. Our ServoSkills training platform can assist with developing awareness and reinforcing safe work habits.
4. Foster open communication: Encourage team members to report when they feel too tired to work safely. Create a culture that prioritises health over pushing through.
Shift work is a reality for service stations, but fatigue-related incidents don’t have to be. By proactively supporting your staff, you not only improve safety but also enhance job satisfaction and performance.
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