In our current digital age, technology is transforming at a rate as we’ve never seen – and it’s our job as service station owners to keep up with it.
These days, a customer transaction involves much more than just giving them their change. You’ve got other components to worry about – things like security, data collection, scan data revenue, real-time information, speed, convenience, integration, digital access, and handling each of your customer’s individual, unique needs.
Many petrol station owners can’t juggle all of these tasks because they haven’t taken the time to upgrade their out-of-date POS system. If your POS system is outdated and poorly supported, this can lead to frustrated customers. And frustrated customers don’t tend to come back to the place where they had an upsetting experience, so this could set your service station back in the competition.
If you’re wondering why you need to upgrade your system sooner rather than later, here are three good reasons why:
1. No Integration
If your POS system stands alone and you have to spend countless hours each week going between numerous programs to access the information you need, then you need to integrate your systems.
You can combine all aspects of your service station management into one single program, which can save you both time and money. Most POS systems can even be adjusted to meet the exact needs of your petrol station, which makes things much easier on you.
If your EFTPOS Terminal doesn’t integrate with your POS system, then the chances are you are spending countless hours trying to reconcile your EFTPOS Terminal with your POS system. This is usually caused by staff inputting the wrong amount into the EFTPOS Terminal.
2. Out-of-Date Systems
If you are using a cash register, old forecourt controller or your POS system doesn’t integrate with your fuel pumps or dispensers, then your system is out of date. These old systems are not only costing you money because they are expensive to repair and maintain, but you are missing out on features like integrations as mentioned above, stock control and time inefficiencies.
By installing a new POS system, the new features you will have access to that increase productivity and efficiencies will far outweigh the extra cost.
3. Down Time
If your POS system runs slowly, crashes all the time, or if it’s always in need of some sort of repair, it’s time to update it. The longer you wait, the more it will cost your service station because of unnecessary downtime and irritated customers.
New POS Systems are far less likely to break down, and you will always have access to support where the supplier can dial into your system and immediately fix any issues.
POS Systems
At ServoPro, we work with various POS System providers with great solutions specifically for the retail fuel industry. If you want to discuss the best system for your petrol station contact us. Many of our members choose to finance or lease the POS System over 3 – 5 years to spread out the cost.