Working in a service station means your team is often on the front line. While most customers are respectful, there […]
Managing Customer Aggression: Keeping Your Team Safe on the Forecourt Read More »
Shrinkage, the loss of stock due to theft, error, or wastage, is a silent profit killer for many service stations.
Reducing Shrinkage: Simple Steps to Protect Your Stock and Profits Read More »
Regulations in the fuel and convenience retail industry are constantly evolving. From fuel labelling rules to health and safety requirements,
Staying Ahead of Regulatory Changes at Your Service Station Read More »
As consumer behaviour shifts and mobility patterns evolve, forward-thinking service stations are exploring new ways to remain relevant beyond fuel.
Transforming Service Stations into Community Hubs Read More »
First impressions count – especially in a fast-paced environment like a service station. While signage, cleanliness and stock levels all
How Uniforms Influence Professionalism at Your Service Station Read More »
When it comes to running a successful service station, one of the most overlooked tools is effective in-store signage. Clear,
The Importance of Clear In-Store Signage at Your Service Station Read More »
Running a service station often means operating long hours, sometimes 24/7. While this ensures convenience for customers, it presents a
Navigating Shift Work Fatigue in Service Stations Read More »
Service station staff regularly lift stock, carry boxes, or move heavy items like water containers or gas bottles, tasks that,
Preventing Manual Handling Injuries at Your Service Station Read More »
Running an independent service station comes with constant challenges. From managing staff and reducing theft to staying compliant with tobacco
How Budget Petrol Eastlakes Took Control of Tobacco Sales with VDMS Read More »
In an industry where margins are tight, customer volume is high, and operational complexity is growing, having the right systems
Pegasus Fuels Growth and Efficiency with Beacon POS Read More »
Ampol has decided to withdraw from the residential electricity retail market, ending a three-year effort to sell power to homes,
Ampol Exits Electricity Retail to Refocus on EV Charging Read More »
At a busy service station, it’s easy to get caught up in daily operations and forget about safety–until something goes
Proactive Safety Practices for Your Service Station Read More »
First impressions matter, especially when it comes to welcoming new staff into your service station team. A clear, consistent onboarding
Building a Strong Onboarding Process for New Service Station Staff Read More »
Service stations are high-traffic environments, often open long hours and serving a broad customer base. Unfortunately, this can make them
Spotting and Responding to Suspicious Behaviour at Your Service Station Read More »
Running a busy service station can be stressful not only for owners and managers but for frontline staff as well.
Reducing Workplace Stress at Your Service Station Read More »
First impressions matter — and in the competitive world of service stations, they can make the difference between a once-off
The Importance of First Impressions at Your Service Station Read More »
While service stations focus heavily on fuel sales and customer service, one area that often gets overlooked is the silent
Tackling Theft and Stock Loss at Your Service Station Read More »
When customers pull into your service station, their very first impression is formed by your forecourt. But have you stopped
Why Your Forecourt Layout Matters More Than You Think Read More »
When was the last time you saw your business through your customers’ eyes? Mystery shoppers offer an objective and practical
Making the Most of Mystery Shoppers at Your Service Station Read More »
Not every season brings a rush of customers through your service station doors. Whether it’s post-holiday slowdowns or unexpected downturns,
Boosting Team Morale During Quiet Trading Periods Read More »
Unauthorised absences can disrupt rosters, lower team morale, and impact customer service—especially at service stations where every shift counts. While
Handling Unauthorised Absences: A Fair and Firm Approach Read More »
A clean, well-maintained service station isn’t just about appearances—it’s a key factor in attracting and retaining customers. In a competitive
Managing Waste: Why Clean Sites Drive More Customers Read More »
Running an independent service station business in today’s competitive landscape is no small task. For Amanda Campbell, Retail Development Manager
Campbell Petroleum: A Case Study in Navigating Industry Challenges with Beacon POS Read More »
Service stations operate in a high-risk environment, with potential hazards ranging from fuel spills to fires and even customer incidents.
Emergency Preparedness at Your Service Station Read More »
Running a service station is a fast-paced and demanding job, requiring staff to manage high customer volumes, fuel operations, stock
Managing Stress in a High-Pressure Service Station Environment Read More »
Service stations operate around the clock, making them vulnerable to a range of emergencies, from fuel spills and fires to
Enhancing Emergency Preparedness at Your Service Station Read More »
Service stations operate long hours, often 24/7, making fatigue a significant risk for employees. Tired staff are more prone to
Managing Fatigue in Service Station Employees: A Safety Priority Read More »
Attracting customers into your service station’s shop is one thing – encouraging them to purchase more once inside is another.
Boosting Sales Inside Your Service Station Read More »
Environmental responsibility is no longer just a compliance requirement — it’s a core part of running a successful service station.
Managing Fuel Spills: What Every Service Station Must Know Read More »
Running a successful service station requires more than just competitive fuel prices and a well-stocked shop—it relies on well-trained, knowledgeable
The Importance of Ongoing Training for Service Station Staff Read More »
