Cash handling remains a necessary part of operating many service stations, particularly in regional and high-traffic locations. However, it also presents one of the highest operational risks. Poor cash processes increase exposure to theft, internal shrinkage and staff safety incidents. The good news is that many of these risks can be reduced through simple operational discipline rather than expensive upgrades.
The first step is limiting cash exposure. Large amounts of cash should never be allowed to accumulate at the counter. Regular drops into a secure safe throughout the shift significantly reduces the incentive for robbery and the impact if one does occur. Where possible, safes should be time delay models so staff are never able to access large sums during trading hours.
Clear procedures are equally important. Staff should be trained to follow consistent cash handling routines, including how to count tills, conduct change runs and respond to discrepancies. Inconsistent practices create confusion, increase errors and make it harder to identify issues early. Written procedures supported by regular refreshers help build confidence and accountability across the team.
Robbery prevention is not only about physical security. Staff awareness plays a critical role. Employees should understand how to recognise suspicious behaviour, how to remain calm during a confrontation and when to prioritise personal safety over property. Training that focuses on situational awareness and correct responses reduces panic and improves outcomes if an incident occurs.
Finally, cash handling processes should be reviewed regularly. As trading hours change, staffing levels shift, or new team members join, risks can increase without notice. Periodic reviews ensure your procedures remain practical, compliant and aligned with the realities of your site.
Strong cash handling controls protect more than money. They protect your people, your reputation and your ability to operate with confidence every day.
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