Fuel theft is an ongoing challenge for service station operators, and the financial impact can add up quickly. Whether it is drive-offs, internal theft, or fraudulent transactions, each incident eats into already tight margins. With the right mix of systems and training, however, operators can reduce losses and improve accountability.

Strengthening prevention measures
Technology is your first line of defence. High-quality CCTV cameras positioned clearly at each pump can act as both a deterrent and a valuable source of evidence. Many operators are also implementing number plate recognition systems, which not only identify repeat offenders but can also alert staff in real time.

Staff awareness and training
Employees on the forecourt and in-store play a critical role in reducing theft. Training staff to recognise suspicious behaviour, approach customers confidently, and follow safe procedures when a drive-off occurs can make a big difference. Reinforcing a culture of vigilance helps ensure theft is spotted and reported promptly.

Clear policies and communication
Establishing simple, consistent policies for handling drive-offs creates confidence for staff and ensures compliance with legal requirements. Visible signage reminding customers that fuel theft is a crime also helps reinforce the seriousness of the issue.

Data and reporting
Regularly reviewing incident data allows operators to spot patterns, whether it be certain times of day, repeat vehicles, or common methods. This information is invaluable for refining strategies and working with local police where necessary.

By combining strong technology, well-trained staff, and clear procedures, service stations can significantly reduce losses from fuel theft and protect profitability.

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