Every service station owner and manager knows the impact of an unreliable team member. When staff don’t show up for their shift or regularly arrive late, it can disrupt operations, burden reliable employees, and damage customer service. So, how can you address the issue effectively?

Start with clear expectations. Make sure every employee understands the importance of showing up on time and what’s expected of them. Outline these expectations during onboarding, and reinforce them regularly through team meetings and signage in the staff room.

Track attendance. Keep a written record of all instances of lateness, no-shows, or early departures. This gives you a clear view of repeat patterns and supports future discussions if formal action becomes necessary.

Address the behaviour early. Don’t let poor reliability slide. A one-on-one chat after the first no-show gives the employee a chance to explain and shows them you’re taking it seriously. Often, early intervention prevents long-term issues.

Have a clear process for escalation. After a verbal warning, move to written warnings and set clear consequences if the behaviour continues. This helps protect your business and sends a consistent message across your team.

Reward reliability. Staff who consistently show up on time and fill in when needed should be acknowledged. Simple rewards like preferred shifts or public recognition can encourage the right behaviour.

In a service station environment where every role is crucial, having dependable staff is essential. Dealing with no-shows firmly but fairly not only improves accountability but also sets the tone for a more professional workplace.

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