Many service stations rely on young or inexperienced workers to keep operations running smoothly. While they often bring enthusiasm and flexibility, they also require careful supervision to ensure safety, compliance, and good customer service.

Start with structured onboarding. First impressions matter. A thorough induction helps new staff understand expectations, safety protocols, and the importance of customer service. Walk them through site-specific procedures like handling fuel, cash, and age-restricted sales.

Break tasks down clearly. Avoid assuming any level of prior knowledge. Young workers in particular may be in their first job. Explain tasks step-by-step, and demonstrate where possible. Clear instructions reduce mistakes and build confidence.

Use positive reinforcement. Acknowledge effort and improvement. Many young employees thrive on feedback, especially when it’s constructive and supportive. Recognising small wins goes a long way in building motivation and loyalty.

Supervise closely, especially early on. Keep a close eye during the first few shifts, especially during high-risk tasks like operating tills or handling fuel spills. Pairing new staff with experienced team members can help bridge the learning gap.

Emphasise safety. Service stations are high-risk environments. Make sure new employees understand emergency procedures, personal safety requirements, and when to seek help. Don’t rush them into responsibilities they’re not ready for.

Young or inexperienced workers can quickly become valuable team members with the right support. Invest time early and you’ll benefit from a reliable, trainable workforce that supports your business well into the future.

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