While service stations focus heavily on fuel sales and customer service, one area that often gets overlooked is the silent profit killer: theft and stock loss. Whether it’s fuel drive-offs, inventory shrinkage, or employee-related losses, even small incidents can eat into your bottom line if left unchecked.

Fuel Theft Solutions
Fuel theft continues to be a persistent issue. Installing high-resolution CCTV, ensuring pump visibility from the console, and integrating number plate recognition systems are vital first steps. Make sure staff are trained to identify suspicious behaviour and respond appropriately. Signage also plays a role – clearly stating that the site is monitored deters opportunistic thieves.

In-Store Loss Prevention
Shrinkage inside the store is equally damaging. Conduct regular stocktakes to compare sales records with inventory. Position impulse items away from exits, ensure adequate lighting, and maintain clear lines of sight across shelves. Anti-theft mirrors in blind spots can be an inexpensive yet effective deterrent.

Staff Awareness and Training
Sometimes, losses occur internally. A robust recruitment process, regular training, and clear accountability measures go a long way. Empower your staff to take ownership of their workspace and involve them in security procedures. Make it clear that theft—whether internal or external—is taken seriously.

A Culture of Vigilance
Creating a culture where vigilance is part of daily operations is key. Theft doesn’t have to be part of doing business. With a few smart practices and a proactive mindset, service station operators can significantly reduce preventable losses.

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