Service station managers and owners make sure that the service station runs smoothly, customers are happy, and employees are treated fairly. In order to fill these leadership roles correctly, there are certain skills that service station managers and owners must have. With these important skills, they’ll see success for themselves and for their business.
This article will briefly detail the key skills we see successful service station owners and managers showing. Find out where you’re at regarding business strengths – what you have in the bag and what you need to work on.
1. Attention to Detail
Attention to detail means details both big and small. Whether you’re remembering a staff member’s birthday or a customer’s face, the details matter. You also must have the means to handle both the major and minor details on a daily basis, from inventory orders to maintenance issues and everything in between.
2. Decision-Making Skills
As an owner or manager, you have to be capable of making decisions. Good decision-making skills are a trait of an independent and successful leader, as you’re able to support your staff and keep your service station running smoothly. In most cases, the success of your service station will depend on the decisions you make, so you should feel confident in your ability.
3. Make Customer Connections
The best service station owners and managers are able to read customers like a book and adjust their own and their teams behavior accordingly. You should have the skills to help shoppers, not just to convert them into customers, but to make sure they have an enjoyable experience at your service station.
4. Have Sharp Eyes
From your leadership position, you should be keeping an eye on things like employee performance issues, customer complaints, and inventory problems. Taking in this information can help to fix the problems from behind the scenes.
5. Being Able to Sell
Just because you’re not a sales rep doesn’t mean that you should’t be able to sell. As an owner or manager, you’ll still want to connect with your customers – with your interpersonal skills and experience, you can assist customers and increase sales.
A Successful Service Station
With you at the helm of your service station ship, you and your team should be exceeding monthly sales targets, fluidly managing inventory and labor, and keeping up with the latest trends in merchandising and promotions.
If you put all of these skills into play with a smile on your face, your service station is sure to see success – all thanks to the people in leadership positions.